If you notice a charge on your card labeled “FUNNEL PILOT NAEA.com”, don’t worry - this is a system-generated charge tied to activity inside your platform.

What This Charge Is For

These charges typically cover usage-based system services, including:

✅ A2P verification fees (required for compliant text messaging)

✅ Text messages sent from your system

✅ Emails sent from your system

These are not random or hidden charges - they reflect actual system usage connected to your account.

How to View Your Billing Details

You can review a full breakdown of these charges directly inside your platform:

1. Log into your system

2. Click Settings at the bottom of the main menu

3. Select Billing from the left-hand menu

4. Click Wallet & Transactions to view detailed transaction history

This section shows exactly what each charge is associated with, including messaging and email activity.

Still Have Questions?

If something doesn’t look right or you need help understanding a specific transaction, join our daily office hours M-F from 2p-3p CST via zoom.

Keeping your billing information up to date ensures uninterrupted access to platform features and services.

How to Update Your Payment Details for Your eXcelerate System

You can update your billing information at any time directly inside your platform:

1. Log into your platform

2. Click Settings on bottom of the left menu

3. Select Billing from the left menu under "My Business"

4. Click Payments at the top of the page

5. Edit and save your payment information

✅ Your updated payment method will be applied immediately for future charges.

Need Help?

If you run into any issues updating your billing details or have questions about your account, please join our daily office hours Monday - Friday from 2p-3p CST via zoom.

IMPORTANT – Please Read Before Cancelling

The eXcelerate program is currently on a waitlist. If you cancel your account, you will not be able to rejoin in the future.

If you hold a Leader Seat, all seats connected to your account will be notified of your cancellation. Those users will lose access to eXcelerate and Funnel Pilot services unless they choose to upgrade to a solo seat user.

Recruits who joined using the offer will not have their Funnel Pilot services disrupted as a result of your cancellation.

How Do I Cancel My Account?

We’re sorry to see you go, but we’re committed to making your offboarding process as smooth as possible.

As outlined in our agreement, we require a 30-day cancellation notice to ensure a clean and complete offboarding experience.

This notice period allows time to:

✅ Properly close out your account

✅ Prevent service interruptions or data loss

✅ Finalize any remaining system activity

How to Submit Your Cancellation Notice

To begin the cancellation process, please submit your 30-day notice using the official cancellation form.

👉 Cancellation Notice Form: https://honeybadgerpartner.com/excelerate-cancel

Once your form is submitted, our team will review your request and guide you through the next steps.